If you have already purchased and are unable to locate your downloads, check your spam and junk folder inside of your email. Also, if you have an account our website, check ‘My Library’ under the account tab. If you didn’t create an account before you purchased, you can create one after and your previous purchases will be linked directly to your library.

If your download ever times out and fails to complete, try clearing your browser cache and restarting the browser. If the download still times out, try using a different web browser.

If you are experiencing slow download speeds we recommend you try clearing your browser cache and trying a new browser. Sometimes we get bogged down during a promotion, so keep trying or you can reach out to us below.

Once you leave the checkout page, you will need to sign in with an account in order to access the downloads again. It's best to create an account on the site using the same email address that you used to checkout with. That way, your order can sync automatically after you have cleared your email of any confirmation or password requests. Once you are signed in you should be able to download your purchased products again.

Once you leave the checkout page, you will need to sign in with an account in order to access the downloads again. It's best to create an account on the site using the same email address that you used to checkout with. That way, your order can sync automatically after you have cleared your email of any confirmation or password requests. Once you are signed in you should be able to download your purchased products again.

If for some reason your order shows up and is the wrong size, item, or just doesn't show up at all, we will happily take care of it.

We guarantee you will love our plugins or we will give you your money back. If you genuinely don't like it, we aren't going to make you keep it. However, you will lose access to the plugin after a refund or cancellation has been issued. You must submit your refund request within 30 days of purchasing the plugin(s).

If you make a purchase from our site and are unable to use the product, please reach out immediately via support chat or ticket and we will help anyway we can to help you with your purchase.

Anything that you create using a BLKMARKET plugin is completely yours to use commercially or personally. Our plugins are created to help advance your designs to the next level, and to get creative results without back breaking work. We appreciate the support but anything you create with the plugins is yours to use however you'd like.

Absolutely, once you purchase one of our mockups you can use it for any design purpose you may have, commercial or personal. Redistributing or reselling any purchased files is not allowed in any capacity.

You may not for any reason repackage, redistribute or resell any of our products. Purchased assets are licensed only to the purchaser. If purchasing for a company or client, feel free to contact support to assign rights to the correct holder.

If you encounter any issues downloading your invoices or if you need additional information, give us a shout at support@blkmarket.co and we would be happy to help.

If this happens, try converting the layer to a smart object before you run Trash Machine. Sometimes a layer with layer styling can cause issues with how Trash Machine works.

There are a few ways to install actions, but we recommend to install using Import Actions from the Action window. To Import a new Action, go to Window > Actions and then Import Actions from the drop down menu.

On Mac OS older than Big Sur, you may receive a message that tells you that you are unable to install due to an issue with the signature of the package or are told the file is corrupted and to contact the developer. Check your OS version for the solution.

10.14 / 10.15: Follow along with the guide below.

https://blkmarket-connect.snazzydocs.com/1.0/faq/security-settings-wont-open-the-installer

10.13 or older: Please email hello@blkmarket.com

As of Photoshop 22.2, Adobe no longer supports CEP extensions on the M1 chip Mac devices. Our team is working hard to bring our Connect to UXP as quickly as we can and will include the UXP version free for those on M1 at the time of purchase. In the meantime, here is a guide to a couple of temporary workarounds.

https://blkmarket-connect.snazzydocs.com/1.0/faq/m1-mac-installation